Effective Communication Skills
.MP4 | Video: 1280x720, 30 fps(r) | Audio: AAC, 48000 Hz, 2ch | 2.39 GB
Duration: 2 hours | Genre: eLearning Video | Language: English
How to Communicate in a Manner that Gets Results
What you'll learn
How Communication works as a two way process
What factors affect telephone communication
How you need to know and have both listening and questioning skills
By the end of this course, delegates will know:
How Communication works as a two way process
The various factors that make up face to face communication
What factors affect telephone communication
All there is to know about the factors making up written communication
How you need to know and have both listening and questioning skills
How to communicate effectively
How to overcome communication problems
How to get better outcomes from all of your communication
Requirements
All that is required is a PC or device with wi-fi access
Description
MODULE 1: How Communication Works
This module contains:
Influence or Persuade?
Identifying and Adjusting your Communication Style
Five Communication Styles
The 6 Cs of Communication
The Four-Step Cycle of Communication
The Dynamics of Communication
Communication is a Two-Way Street
MODULE 2: Face-to-Face Communication
This module contains:
First Impressions
Appearance
On the Front Foot: Being Positive
Using the Right Words
The Three Components of Communication
Body Language and Non-Verbal Messages
MODULE 3: Telephone Communication
This module contains:
Overcoming the Challenges of Telephone Communication
Improving Telephone Communication
Factors of Voice
Advantages of Telephone Communication
Disadvantages of Telephone Communication
MODULE 4: Written Communication
This module contains:
Quick Tips for Types of Messages
The Power of Words
Right First Time
Keep it Concise
Address your target
Keep it Simple
Your Three Stage Structure
MODULE 5: Questioning and Listening Skills
This module contains:
Verbal Signs of Active Listening
Non-Verbal Signs of Active Listening
Active Listening
The Five Levels of Listening
How Asking Question Helps You
Open and Closed Questions
The Funnel
MODULE 6: How to be an Effective Communicator
This module contains:
Your Level of Understanding
Dismantling your Assumptions
Prejudices
Your Preconceptions: Stereotyping
Your History & Experiences
Asking for Feedback
How to Find Out What Others Think About You
Is your Self-Image Correct?
Getting your Self-Image Right
The Wheel of Communication
MODULE 7: Overcoming Communication Problems
This module contains:
Four Tips for Delivering Difficult Messages
Delivering Difficult Messages
Dealing With Conflict
Dealing With Opposition
Barriers to Communication
Why Communication Goes Wrong
MODULE 8: Getting Better Outcomes
This module contains:
Best Practices For Communicating Effectively
Timing: Whats Best For Them
The Effect of Location
Intimidation
Who this course is for:
Look at it the other way: bad communications create confusion. People have to guess what you want - and often guess wrong. If that upsets you, think of how they feel! We all need this course. It's the most popular course we deliver - and no wonder. By fixing problems with the way we communicate, we make our lives - and our relationships - run more smoothly. Everyone (including ourselves!) becomes more relaxed and things get done more efficiently. And the end results are usually a whole lot better too. If you think that a communication skills course won't make you happier, then you should give this one a try. This communication skills training course, like all our courses, has been developed over many years of classroom delivery. Content has been thoroughly researched and is constantly updated so it's always leading edge. It's delivered by professional presenters and is full of practical knowledge and solutions. Still wondering whether to do the course? Just think about this: how much would your life benefit if you had better communication skills?
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