Published 3/2024
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 971.57 MB | Duration: 4h 4m
Understand the value of ITSM in the organization and prepare the ITSM Foundation certification in a weekend
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 971.57 MB | Duration: 4h 4m
Understand the value of ITSM in the organization and prepare the ITSM Foundation certification in a weekend
What you'll learn
IT Service Management
key concepts
Guiding principles
4 dimensions
practices
prepare for the certification
Requirements
No prerequisites to take this course
Description
Disclaimer: This UNOFFICIAL course is not affiliated with or endorsed by Axelos.Not Affiliated with or Endorsed by AXELOSNon-affiliation disclaimer: This UNOFFICIAL course is not associated with or endorsed by Axelos.Unlock the Secrets of IT Service Management with ITSM Foundation CertificationIn today's fast-paced and ever-evolving digital landscape, efficient IT service delivery is crucial for organizations of all sizes and industries to succeed. ITSM Foundation, the latest version of the world's leading IT service management framework, provides a comprehensive set of best practices for organizations to manage their IT services effectively and deliver value to their customers.Enhance Your IT Expertise and Advance Your CareerThis comprehensive 4-hour course will equip you with the knowledge and skills you need to:- Understand the core concepts of IT service management- Grasp the ITSM Foundation framework, including the Four Dimensions, Guiding Principles, Service Value System, and IT Service Management Best Practices- Create value for customers through IT services- Manage service offerings and relationships effectively- Achieve desired outcomes and mitigate risks- Measure the utility and warranty of IT servicesThis course is designed for:IT professionals who want to gain a foundational understanding of ITSM and its role in IT service managementIndividuals seeking to embark on their ITSM certification journeyProfessionals looking to enhance their IT knowledge and skillsAnyone who wants to contribute to the implementation of ITSM practices in their organizationUpon successful completion of this course, you will:- Earn the ITSM Foundation certification, a globally recognized credential that demonstrates your proficiency in IT service management- Enhance your understanding of the latest ITSM framework and its impact on IT operations- Gain the skills to effectively manage IT services and deliver value to customers- Strengthen your career prospects and open up new opportunities in the IT industry- Practice exams to prepare for the exam day
Overview
Section 1: Introduction
Lecture 1 Introduction
Lecture 2 5 reasons to get certified
Lecture 3 Course Mastery: Your Guide to Learning Success
Lecture 4 Get The Training Slides
Lecture 5 The ITIL 4 Foundation Exam
Lecture 6 Why A New ITIL
Section 2: Service Management : Key Concepts
Lecture 7 Introduction
Lecture 8 Learning Objectives
Lecture 9 The need for Service Management
Lecture 10 Understanding Value
Lecture 11 Value Co-Creation
Lecture 12 Value Co-Creation forms
Lecture 13 Example : Value Co-Creation
Lecture 14 Example : Value And Stakeholders
Lecture 15 Service, Costs and Risks
Lecture 16 Outputs facilitate Outcomes
Lecture 17 Utility And Warranty
Lecture 18 Example : Risks and Costs
Lecture 19 Service Relationships
Lecture 20 Example : Service Consumption and Provision
Lecture 21 Services And Products
Lecture 22 Example : Services And Products
Lecture 23 Outputs vs Outcomes and Watermelon Effect
Lecture 24 Service Offering
Lecture 25 Summary
Section 3: The 4 Dimensions Of IT Service Management
Lecture 27 Introduction
Lecture 28 Organization And People
Lecture 29 Information And Technology
Lecture 30 Cloud Computing
Lecture 31 Partners And Suppliers
Lecture 32 Value Streams And Processes
Lecture 33 External Factors
Lecture 34 Example : External Factors
Lecture 35 Example : 4 Dimensions
Lecture 36 Summary
Section 4: The ITIL Service Value System
Lecture 38 Learning Objectives
Lecture 39 The Service Value System
Lecture 40 Inputs and Outcomes of the SVS
Lecture 41 The 7 Guiding Principles
Lecture 49 Governance
Lecture 50 Service Value Chain
Lecture 53 Practices
Lecture 54 Continual Improvement
Lecture 55 Example : Service Value System
Section 5: The ITIL Practices
Lecture 57 Introduction and Learning Objectives
Lecture 58 What Is A Practice ?
Lecture 59 General Management Practices
Lecture 60 Continual Improvement
Lecture 61 Information Security Management
Lecture 62 Relationship Management
Lecture 63 Supplier Management
Lecture 64 Service Management Practices
Lecture 65 Availability Management
Lecture 66 Capacity And Performance Management
Lecture 67 Change Enablement
Lecture 68 The Evolution Of Change
Lecture 70 Incident Management
Lecture 71 Example :Incident Management
Lecture 72 IT Asset Management
Lecture 73 Monitoring And Event Management
Lecture 75 Problem Management
Lecture 76 Example :Problem Management
Lecture 77 Incident Vs Problem
Lecture 78 Release Management
Lecture 79 Service Configuration Management
Lecture 80 IT Asset Vs CI
Lecture 81 Service Continuity Management
Lecture 82 Service Desk
Lecture 83 Example :Service Desk
Lecture 84 Service Level Management
Lecture 85 SLA :Service Level Agreement
Lecture 86 Service Request Management
Lecture 88 Technical Management Practices
Lecture 89 Deployment Management
Lecture 90 Deployment Vs Release
Lecture 91 Summary
Anyone who needs to start a career in IT,Anyone looking to get certified,IT students,IT professionals,IT manager
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